Customer Service Representative – wholesale lab

At My Friends Lab, we create an exceptional experience for our eye care clients and their patients with the best vision possible.

That’s right! We are a wholesale optical company that provides high quality lenses from the best company!. These optical lenses make our world better!

Add in our super brilliant customer service representatives and we have a win!

Come be part of the newest hit in labs as our customer service representative


  • Understand optical lens product lines and be able to answer questions with ease
  • Answer incoming calls with a positive and confident voice
  • Initiate outbound calls to current and potential customers with professionalism
  • Take ownership of wide range of responsibilities, situations and guidelines
  • Navigate database and perform appropriate searches to answer questions
  • Input orders and complete other data entry with accuracy
  • Create and develop relationships with customers and sales reps


  • Fluency with databases and office word processing and spreadsheets
  • Strong desire to help customers as well as co-workers
  • Clear, dynamic communication skills – both verbal and written
  • Great organizational skills, ability to prioritize and solve problems
  • Strong time management skills

Join us with previous wholesale lab experience, amazing customer service, and optician/ or eyewear dispensing


  • Paid Time Off
  • Paid Holidays
  • Benefits too!

we realize you are one in a million!

we only offer you the best opportunities, confidentially. to apply for our career – send your resume to your success matters.

fax 866.461.4097, chat: 866.412.4115 and see this and other careers at

imatters staff has extensive experience in the eye care industry, with a proven track record of recruiting and placing highly talented professionals with cutting-edge practices and corporations. Learn more about us at


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